WE'RE CLOSING SUPER SALE! ALL SALES FINAL. FLAT $6 SHIPPING.

Refund policy

RETURNS

  • We accept returns on eligible items for store credit. You must notify us at hello@curvybird.com within 5 days from the date of delivery if you wish to return your order. Please include your name, order number and return reason in the email. Item(s) must be placed in the mail no more than 7 days after delivery. 
  • Customer is responsible for any return shipping fees and any shipping fees paid will not be refunded. We encourage you to send your return with a tracking number as we are not responsible for lost packages.
  • Returns must be unwashed, unworn and in the condition received. If the item arrives with tags on it the item must be returned with original tags still attached.
  • Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you.
  • We are not responsible for lost or stolen packages after they have been shipped. If you believe there is an issue with the delivery or you have questions about tracking, we recommend contacting the shipper (UPS, USPS) directly.
  • Items that are final sale and not eligible for exchange or store credit:
    • Vintage or resale items
    • Sale items
    • Jewelry
    • Intimates (bralettes, socks & tights)
    • Scarves, gloves, hats, hair accessories

EXCHANGES

  • Once we receive your return, we will inspect the items, process the return, and send you an email with your store credit. Once you receive the credit code, you will be able to use it towards any future online purchase at curvybird.com.
  • Unfortunately, due to high demand and limited inventory, we cannot put items on hold for exchanges. For online orders, we recommend purchasing the item you wish to exchange for and when your return is received, you will be refunded for the total amount of the return. If you plan to purchase the new size and be refunded, notify us at hello@curvybird.com

DEFECTIVE ITEMS

  • All items are inspected prior to shipping, however at times, things may get overlooked. If you believe you received a defective item, you must notify us by email within 3 days of the delivery confirmation date and include photos, otherwise it will be considered wear and tear and not eligible for return. An item that is damaged in the washing machine or ripped/broken after wearing is not eligible for return and is not considered defective. No exceptions will be made.

You can always contact us for any return questions at hello@curvybird.com.

Â